Privacy Policy
Effective date: 10/1/2026
This Privacy Policy explains how Prairie Animal Hospital ("we", "us", or "our") collects, uses, protects, and shares your personal information, including information related to text (SMS) messages you receive from us. Please read it carefully. By providing your information to us, you agree to the practices described in this policy.
Information We Collect
When you register, book an appointment, contact us, or otherwise interact with us, we may collect information such as your name, email address, mailing address, mobile phone number, and information about your pet(s) needed to provide veterinary services and related communications.
How We Use Your Information
We use the information we collect to:
- Provide veterinary care and manage your appointments;
- Send you appointment reminders, confirmations, billing and payment notifications, and service-related updates;
- Respond to your questions and customer service requests;
- Improve our services and your experience with us.
SMS / Text Messaging
When you provide your mobile phone number and agree to receive text messages from Prairie Animal Hospital, you consent to receive text (SMS) messages related to your pet's care, such as appointment reminders, confirmations, billing and payment notifications, and service-related updates.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third party. Text messaging originator opt-in data and consent are excluded from any information sharing and will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the details below. Opting out of text messages will not affect the other ways we communicate with you.
How We Protect Your Information
Your personal information is stored behind secured networks and is accessible only by a limited number of persons who have special access rights and are required to keep the information confidential. We implement appropriate technical and organizational security measures to protect your information when you enter, submit, or access it.
Sharing Your Information
We do not sell or trade your personally identifiable information. We may share information with service providers who help us operate our business and deliver services to you (for example, our messaging and software providers), only to the extent necessary to perform those services and provided they agree to keep the information confidential. We may also disclose information when required to comply with the law, enforce our policies, or protect the rights, property, or safety of others. All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
Cookies
We use cookies only where necessary to operate our website. You can set your browser to warn you when cookies are being sent or to disable cookies; some features of the site may not function properly if cookies are disabled. We do not use cookies to track you for advertising purposes.
Third-Party Links
Our website may occasionally contain links to third-party sites. These sites have their own independent privacy policies, and we are not responsible for their content or activities.
Children's Privacy
We do not knowingly collect or market to children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA).
Your California Privacy Rights
Under the California Online Privacy Protection Act (CalOPPA), you may visit our site anonymously, we will post any changes to this policy on this page, and you may request changes to your personal information by contacting us using the details below.
Email Communications
In accordance with the CAN-SPAM Act, we will not use false or misleading subject lines, we will identify marketing messages appropriately, we will include our physical address, and we will honor opt-out requests promptly. You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.
Data Breach Notification
Should a data breach occur, we will notify affected users by email and/or in-site notification within a reasonable period as required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, you may contact us at:
Prairie Animal Hospital
Email: prairieanimalhospitalpeoria@gmail.com
Phone: (309) 981-5112
Website: www.peoriapetvet.com