Banner - New Kitten and Puppy Exams - updated
Contact Prairie Animal Hospital
hand-drawn lime green rectangle shape

Policies at Prairie Animal Hospital

Be sure to thoroughly read through our policies!

Financial Policy

Payment is due as services are rendered or as according to your monthly wellness plan. For hospital/admitted cases, a deposit is required in advance. The balance is due upon discharge from the hospital. Payments can be made by cash, personal check (with proper identification), and accepted credit cards, including Care Credit. If payment arrangements are needed and ok’d with Management the undersigned realizes that they must be agreed upon prior to admitting the patient. In order to avoid misunderstandings, please let us know immediately if these terms are not satisfactory. Any delinquent balances may be turned over to a collection agency for further collection efforts. Any fees occurring from the use of a collection agency, attorney, or any other outside party to assist in the collection of any delinquent balances is the responsibility of the client.

Deposit and No Show Policy

All new clients must put a deposit down equal to the cost of your exam to secure your appointment time. Your appointment may be rescheduled but your deposit will be moved with the corresponding appointment. The deposit will be used towards any charges on your invoice the day of your appointment. If you fail to come to your appointment time the deposit will be used towards your no show fee of $54. To avoid this no show fee please reschedule your appointment at least 24 hours prior to your appointment.

Wellness Plan Cancellation Policy

You may cancel your membership at any time. However, you must pay the full price of all services rendered minus what you have already paid for the membership. Cancellation of the membership may be completed once you pay those fees or you may choose to pay out the remainder of the membership if the cost is less than the non-discounted fees. If you no longer have your pet, you will still be responsible for the payment of the membership.